I try to credit my customers with some level of ................ intelligence, credibility ................ anything to not make me consider you a complete cretin.
But right now I'm struggling.
I recently had a family death, and although I will never bring personal matters to work, I'm struggling to find patience for stupid or difficult customers.
After all, if something that McDonald's does upsets you so much that you feel compelled to abuse the manager then maybe, just maybe it's time to reassess the issues in your life that really matter.
Take, for example, the complete bonehead that decided to give me grief at 10.40 because we had no breakfast items left (we stop breakfast at 10.30 for those who don't know)
After 2 attempts to be as polite as possible in explaining why he couldn't have his beloved Egg McMuffin and getting abuse in return, my patience wore out,
"I can understand why you feel aggrieved that you can't have what you want, but I have to ask, what was wrong with the four and a half hours that we were actually serving breakfast to come in for it?"
Silly thing to do, but I was on a roll,
"I mean, do you have some insight into how we should serve breakfast all day, or when we should ideally switch over to our main menu?"
Can't wait to see that complaint hit our system! Gonna have it framed!
I love my job.
